Key Verified Owner Resource
Questions to Ask Before Hiring a Property Manager
Use these questions to make conversations with property management companies more useful and comparable.
About the company
How long has the company operated? What areas does it serve? What property types does it specialize in? Who will be my primary contact?
About management
What services are included in the management fee? How often are owners updated? How are inspections handled? How are tenant communications and maintenance requests managed?
About leasing
How are prospective tenants screened? What leasing services are included? Are leasing fees separate from ongoing management fees? What happens when a lease is renewed?
About maintenance
Is there an owner approval threshold? Are contractors vetted? Is there a maintenance markup or coordination fee? How are emergency repairs handled after hours?
About money
What is the complete fee schedule? Are there setup, leasing, renewal, inspection, maintenance, vacancy, or cancellation charges? When are owner statements and distributions sent?
About the agreement
What is the initial term? How can either party terminate? What notice is required? Are there automatic renewals? What happens to tenants and active leases if the relationship ends?