Highland Property Management

The official website operates under the Highland Property Management name; BBB lists Highland Property Management, LLC.

Highland identifies Will Spence as its founder and broker in charge.

Highland reports that Will Spence has over 15 years of property management experience.

The companyu2019s LinkedIn profile lists 2021 as its founding year.

Highland publishes (919) 532-3984 and info@highlandpm.net as its general contact details.

The current contact page lists PO Box 1042, Mebane, NC 27302 as its mailing address.

Published office hours are Monday through Friday, 10 a.m. to 5 p.m.; weekends are closed.

The company describes a residential portfolio throughout Central and Eastern North Carolina.

Highland advertises management of single-family and multifamily rental investments.

Advertised services include rent collection, screening, rental analysis, advertising, showings and maintenance coordination.

Published pricing is 10% of collected rent, with a $145 minimum and a $395 one-time onboarding fee per property.

Highland advertises no leasing or renewal fees, vendor invoice markups, or monthly commissions during vacancy or unpaid rent.

Highland advertises professional photography, video, in-person showings and distribution to more than 30 rental websites.

Published screening includes credit, background, income and rental-reference checks, generally seeking a 650 credit score and income of three times rent.

Highland says it uses third-party vendors and does not mark up their invoices.

Published policy requires a $300 owner maintenance reserve.

The contact page publishes (919) 263-4102 for maintenance emergencies.

Highland advertises pre-move-in and annual maintenance inspections, with reports and photographs.

Highland generally contacts owners 90 days and tenants 75 days before lease expiration.

Published monthly reports include income and expenses; multifamily reporting adds rent rolls, delinquency reports and financial statements.

Highland publishes owner draw dates of the 10th, 15th and 25th, depending on rent receipt, using checks or direct deposit.

Highland offers rental comparisons and prospective-property evaluation, while stating it does not perform purchase or sale brokerage.

Highland says tenants must carry a minimum $300,000 renters insurance policy.

The owner portal advertises access to statements, invoices, tax documents, contributions and messaging.

The resident portal advertises online and automatic rent payments, maintenance requests, communications and renters insurance submissions.

Highland identifies its leasing assistant Abner Salazar as bilingual in English and Spanish.

The retrieved BBB profile lists a Cu2212 business rating and no BBB accreditation, citing failure to respond to one complaint and business tenure.