Keystone Realty & Management

Melissa Crabtree's professional profile identifies Keystone as locally owned and operated by its principal broker and owner. Her published biography describes starting in property management as an assistant before becoming a licensed real estate professional.

BBB identifies Keystone as a limited liability company, reports a business start date of July 1, 2009, and an incorporation date of July 31, 2009. It names Melissa Crabtree as owner/broker and identifies finance and general management contacts.

The official company site lists 1919 Tiny Town Road, Suite 500, Clarksville, TN 37042, telephone (931) 802-5466, and inquiries@keystonerealtyandmanagement.com. It offers full-service management and separate tenant placement for single-family homes, townhouses, and apartments.

Published services include rental market analysis, listing distribution, resident screening, rent collection, maintenance coordination, and eviction-related assistance. The company describes background and credit checks, employment verification, and rental-history checks. These are company-published service descriptions, rather than audited performance results.

The accounting page describes monthly financial reporting, downloadable owner statements and income reports, maintenance-vendor bill payments, owner-requested recurring payments, and ACH owner distributions. It also lists annual tax statements, 1099s, and annual owner summaries accessible through owner resources.

Keystone advertises documented move-in and move-out inspections and periodic interior and exterior inspections at six-to-twelve-month intervals with photographs and written reports. Its published offering includes maintenance coordination and handling resident maintenance concerns.

The pricing page lists a $250 fee per new lease and a $20 annual charge for monthly direct deposit. It states that no management fees are taken during vacancy. These are selected published charges; the page does not establish a complete property-specific fee schedule or a confirmed monthly management percentage.

The Kentucky Real Estate Commission record lists Keystone's registered firm branch number 237636 at its Clarksville address as active, with Melissa Crabtree as principal broker. Her Kentucky broker record lists license 210892 as active with an expiration date of March 31, 2028. These are Kentucky licensing records, despite the firm's Tennessee mailing address.

Melissa Crabtree's Kentucky licensing record lists RISC / Commission Insurance through Continental Casualty Company, effective July 1, 2026, through July 1, 2028. This entry concerns the individual broker's listed insurance and does not establish company-wide general liability, workers' compensation, fidelity, or cyber coverage.

BBB publishes customer reviews and company responses addressing communication, rental applications, move-in procedures, and maintenance-related concerns. These entries reflect individual consumer experiences and the company's replies, rather than adjudicated findings or an independently established overall customer satisfaction score.